Check our Frequently Asked Questions

Question 1

What is the distance from the hotel to the nearest beach? (HPLA)

Answer

The closest beach is called Playa de la Arena.

PLA: Our Hotel Playa la Arena is located 50m from this beach.

CLG: On the other hand, our Hotel Costa Los Gigantes is located 500 meters from it.

Both hotels are located next to each other and you can access this beach from the “south door” of each of them without having to use the main access of the hotel.

Question 2

Does the hotel have a safe in the rooms?

Answer

All our rooms are equipped with a safe.

You can purchase this service at the reception, for a cost of *€3/night.

*Amount subject to change.

Question 3

Is the hotel near the airport?

Answer

Our hotels are located at a distance of 40 kilometers from Tenerife South airport and 105 kilometers from Tenerife North airport.

We have a transfer service to and from the airport. You can request more information here: https://www.landmarhotels.com/transfer.html

Question 4

Does the hotel offer shows or evening entertainment?

Answer

Yes, our hotels offer a mini club and activities during the day and a mini disco and shows at night (apart from many other surprises).

If what you are looking for is a fun family vacation with endless activities and guaranteed fun, we recommend the Costa Los Gigantes hotel.

If, on the other hand, you are looking for a quieter holiday, with the possibility of doing some specific activity, enjoying a show at night or relaxing with our live music, we recommend the Hotel Playa La Arena.

You can check the entertainment program of our hotels upon arrival, as these change weekly.

Question 5

Does the hotel have a parking?

Answer

CLG : Yes, we have private outdoor parking. It can be requested directly upon arrival at our reception with an additional cost of *€8/night.

PLA : We also have private parking, but in this case underground. It can be booked directly upon arrival at our reception with an additional cost of *€8/night.

*Amount subject to change and service subject to availability.

Question 6

¿Ofrecen transfer de aeropuerto?

Answer

Yes, we have transfer services to and from either of the two airports in Tenerife. You can request more information by sending an email to holidays@landmarhotels.com or visiting https://www.landmarhotels.com/transfer--activityes.html

Question 7

Does the hotel provide pool towels?

Answer

Yes, we have a pool towel service in both hotels.

To enjoy this service, you must leave a deposit which is refunded when you return the towel at the end of your stay.

Question 8

Do the rooms have air conditioning?

Answer

All our rooms have air conditioning.

Remember that this device will only work once all the doors and windows in the room are closed.

Question 9

What does the "all-inclusive" board include?

Answer

Our all-inclusive service has recently been improved, which is now called All Inclusive Plus and consists of buffet breakfast, lunch and dinner, as well as snacks served at the pool bar.

Drinks included in restaurants: water, beer, house wine and soft drinks.

Drinks included in the bars: soft drinks, beers, hot drinks and the selection of local alcoholic beverages subject to the all-inclusive menu.

Question 10

What does the "half board" include?

Answer

Half board includes accommodation with breakfast and buffet dinner. Drinks are not included at dinner.

Question 11

Do you prepare baby food?

Answer

For the little ones we offer a daily puree service.

You must request it at reception the day before or prior to your arrival through holidays@landmarhotels.com

Question 12

Do you have cots for babies?

Answer

Yes, we have cribs in both hotels, these are completely free and are automatically placed in the room as long as there is a baby registered in the reservation (we consider babies under 2 years old).

If you need a crib for a child over 2 years old, you can request it prior to your arrival through holidays@landmarhotels.com / +34922862991.

Question 13

Can I reserve a cake for a celebration?

Answer

You can reserve this service through our website, adding it as an additional service when making your reservation or request it from the Experience department.

You can send your request to holidays@landmarhotels.com , remember to make it at least 48 hours (working) in advance.

Question 14

What is Platinum? (HPLA)

Answer

This is a superior, personalized service intended for adults (over 16 years of age), with private areas for guests staying in this category.

Includes platinum room, exclusive access to the platinum lounge and the infinity pool among many other benefits.

Customers who reserve this service will have Premium drinks in all restaurants and bars, personalized check-in in a preferential area of the lobby, as well as early check-in and late check-out subject to availability.

Question 15

What does the Landi Village room include? (HCLG)

Answer

This is an exclusive suite at the Costa Los Gigantes hotel designed to make the stay a unique and unforgettable experience for families with children.

Located in front of the family pool, these rooms guarantee comfort above all. Apart from this, you will also enjoy an infinite number of extras such as: Surprise gift upon arrival for the children, reserved hammocks next to the slide pool, minibar with welcome pack, bathrobes and slippers for the whole family, coffee maker + welcome capsules for parents, exclusive area reserved for Landi breakfast and… much more!

Also remember that, with this room, the little ones will be able to share the best moments with Landi, our mascot, having, for example, VIP access to the minidisco a few minutes before its opening.

For more information about this room or to request a quote, please feel free to contact holidays@landmarhotels.com

Question 16

What does the Platinum Room / Platinum Suite include?

Answer

These are exclusive rooms at the Playa La Arena hotel.

These offer a superior and personalized service only for adults (over 16 years old) with exclusive areas that will make them enjoy their stay even more, such as: Personalized check-in with platinum ambassadors, exclusive access to the infinity pool, the outdoor jacuzzi and to the lounge, reserved restaurant area, exclusive breakfast with waffles, crepes, juices and natural smoothies a la carte, bathrobe and slippers, pillow menu, etc.

For more information about this room or to request a quote, please feel free to contact holidays@landmarhotels.com

Question 17

What are the hotel check-in and check-out times?

Answer

Check-in time is from 3:00 p.m., which is when we can guarantee the availability of the rooms. Departure is until 12:00 p.m. Additionally, if you wish, you can request a late check-out at the reception (*with extra cost and subject to availability).

Question 18

Is the hotel adapted for people with disabilities?

Answer

Yes, both the common areas of our hotels and some of the rooms are adapted. To have an adapted room you must make the request for said room by phone or by mail providing your reservation number since they are subject to availability.

Question 19

Does the hotel allow the accommodation of pets?

Answer

Although we would love to, pets are not allowed in any of our hotels. But remember that at the Hotel Costa Los Gigantes the little ones in the family will be able to enjoy Landi's company!

Question 20

Does the hotel offer food and drink options for clients with food intolerances or special diets?

Answer

We have options for restrictive diets, gluten-free, lactose-free and special dishes for vegetarians, vegans, etc. We recommend you request it in advance, to our Guest Experience department a few days before arrival through holidays@landmarhotels.com You can also notify the reception at the time of check-in. Our entire team is at your disposal to serve you in the best possible way!

Question 21

How can I cancel my booking?

Answer

If you have booked directly on our website, you can cancel through:

The “my reservations” button and then “cancel reservation” Through your reservation confirmation email Directly with the Plan Your Holidays department, providing us with your reservation code. (holidays@landmarhotels.com or 34922862991)

If your reservation was made through an external provider, you must contact them to manage the cancellation.

Question 22

¿Puedo hacer una petición especial para mi reserva?

Answer

Of course! If you have any preferences regarding views, room location within the hotel, bed layout, or any other issue related to your reservation, you must contact the Plan Your Holidays department directly at: holidays@landmarhotels. com

Our team will do everything possible to make your stay with us as pleasant as possible, but remember that we cannot guarantee special requests as they are subject to availability.

*Some requests may incur additional costs, but don't worry as you will be informed at the time of making the request.

Question 23

Does the hotel offer a picnic service in exchange for lunch or dinner?

Answer

We regret to inform you that none of our hotels have a picnic service for health reasons.

Question 24

¿Tenéis animación especial para niños? (HCLG)

Answer

At Landmar Hotels we make sure that the little ones enjoy the holidays they are waiting for with our children's entertainment programs.

Our entertainment team has activities prepared throughout the day, adapted to their age, in the company of our mascot "LANDI", our friendly turtle who is present at the hotel: it includes a Children's Miniclub with activities adapted to the little ones (crafts, sports, workshops, games etc.) and Minidisco.

You can check our entertainment program upon arrival, as it changes weekly.

Question 25

Do you have special entertainment for children? (HPLA)

Answer

At the Playa La Arena hotel we also have children's entertainment, but our program is not as extensive as at the Costa Los Gigantes.

Question 26

Does the hotel have a gym?

Answer

CLG : Yes, at the Hotel Costa Los Gigantes we have a large gym for people over 18 years of age, equipped with a weight training area, cardio area, fitness room and spinning room. All this with magnificent views of the island of La Gomera.

BodyUP Gym hours are from 06:00 am to 10:00 pm every day.

PLA : At the Playa La Arena hotel we also have a complete gym service from 06:00am to 08:00pm.

Question 27

Does the hotel have a Spa? (HCLG)

Answer

At Landmar Costa Los Gigantes, we have a large 1,800 m² spa with massage rooms, a wet area, and a gym so our guests can completely relax.

MindUP Spa is open Monday to Sunday from 10 a.m. to 8 p.m.*

We have special hours for families with children (ages 4-17) every day from 10am to 4:30pm.*

*Schedule subject to change.

We also offer different types of massages and rituals, such as pregnancy massages, massages for children (over 8 years old), couples or family massages, facials, and much more.

For more information and an appointment, please contact the spa reception or spa.costalosgigantes@landmarhotels.com

Question 28

What is the maximum occupancy per room?

Answer

CLG : The maximum occupancy at the Landmar Costa Los Gigantes Hotel is 5 people in the Landi Village room.

For example, 2 adults + 3 children aged 2 to 12 can be accommodated, with the option of adding a crib for a baby aged 0 to 2. (But under no circumstances will 5 adults be accommodated.)

PLA : The maximum occupancy at the Playa La Arena hotel is 3 or 4 people, depending on the room, for example:

In a Deluxe room, 3 people can be 2 adults + 1 child from 2 to 12 years old or 3 adults.

(In either case, a crib can be added for a baby from 0 to 1 year old, but there will always be a maximum of 1 child from 2 to 12 years old per room)

In Platinum room maximum 2 people and Platinum Suite could be a maximum of 4 people (In this case only adults)

Question 29

Up to what age are they considered children?

Answer

Children under 2 years old are considered babies and do not pay.

From 2 years old to 12 years old, they are considered children and pay as such. From 13 years old onwards they count as an adult. Always remember to inform the age of the children at the time of making your reservation.

Under no circumstances may minors (up to 18 years of age) stay without the supervision of an adult or consume alcoholic beverages.