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Frequent questions

Our establishment is located 50 m away from the nearest beach. In addition, we would like to inform you that our hotel has several outdoor swimming pools, heated throughout the year.

All our rooms are equipped with a safe which can be rented at the reception for a cost of 3 € per day.

Our Landmar hotels are located at 40 kilometers from Tenerife South airport and 105 kilometers from Tenerife North airport.

Our hotel offers evening shows and activities. Due to the coronavirus (COVID-19) we are taking steps to ensure the safety of customers and staff. For this reason, some services and facilities may be limited. You can check our daily animation program at the hotel.

He hotel has an outdoor parking. It can be reserved directly upon arrival at our reception at an additional cost of 5,50 € per day.

He hotel has an underground parking. It can be reserved directly upon arrival at our reception at an additional cost of 5,50 € per day.

We offer an airport transfer service, please request more information sending an email to info@landmarhotels.com

The hotel is located 40 km from Reina Sofia Airport (TF South) and 110 km from Los Rodeos Airport (TF North).

We are taking all the measures recommended by the World Health Organization and our Government so that you can visit us with the maximum conditions of safety, hygiene, and quality. For further information, just click on the link https://landmar-dot-secure-booking30.appspot.com/en/safe-holidays.html

What is the current Covid-19 situation in Tenerife? Since the start of the pandemic, the Government of the Canary Islands has been implementing measures to prevent risk situations, intensify monitoring and surveillance of the epidemic, and strengthen public health and welfare services. Stay informed about the current situation in the Canary Islands, just click on the link https://www.hellocanaryislands.com/coronavirus/?_ga=2.96350492.1698405624.1613641641-1526228373.1613641641&_askSI=3fc95558-d651-4384-95bb-5e6bb3f4066c

Yes, we have a pool towel service. You must leave a deposit, which is refunded when you return the towel at the end of your stay.

Yes, all rooms have air conditioning.

Our all-inclusive service consists of buffet-style breakfast, lunch, and dinner, as well as a light buffet and snacks served at the pool bar. Drinks included in restaurants: water, beer, house wine and soft drinks. Drinks included in the bars: soft drinks, beers, hot drinks, and the selection of local alcoholic beverages subject to the all-inclusive menu. In addition, we offer you international alcoholic beverages with a small supplement.

Half board includes accommodation with breakfast and buffet dinner. Drinks are not included at dinner.

For the little ones, we offer a daily menu of purees. You must request it at reception the day before.

Yes, we have cots for babies, and provide these for free (we consider babies at the age of 0 to 2 years).

You can book this service through our website when making your reservation or request it from Guest Experience upon arrival at the hotel, where they will inform you of all the details and modalities of this service.

This is a superior service, personalized and available for adults (over 16 years old), with private areas for guests having reserved this category. It includes platinum deluxe room, exclusive access to the platinum lounge and infinity platinum club pool. Customers who reserve this service will have Premium drinks in all restaurants and bars, personalized check-in in a preferred area of the lobby, as well as early check-in and late check-out depending on availability.

These are the suites designed to make the visit a unique and unforgettable experience for the little ones. Suite with special children's decoration, surprise gift for children, sun lounges reserved in front of the pool, mini bar with welcome pack, bathrobes and slippers for the whole family, exclusive snack for the little ones and share the best moments with Landi, our mascot.

The check-in time is from 3:00 p.m., but if your room is ready before, reception will give you the keys previously.

The departure from the room is at 12:00 a.m. In addition, our clients can continue enjoying some of the hotel's facilities after check-out.

Our late check-out service must be requested directly at the reception, as it is subject to the availability of the hotel.

Yes, our hotel adapted for people with disabilities. There are available adapted rooms (with wider doors, railings) which must be requested in advance as they depend on availability.

The accommodation of clients with their pets is not allowed in Landmar Hotels.

We offer options for restrictive diets, gluten-free, lactose-free, and special dishes for vegetarians and vegans. We recommend you request it in advance, to our Guest Experience department, before arrival. You can also notify the reception at the time of check-in. Our entire team is at your disposal to serve you in the best possible way!

If you had booked directly on our website, you could make the cancellation through the red button "Manage your booking" in your reservation confirmation email or directly with us, providing your booking code.

If your reservation was made through an external provider, you must contact them to manage the cancellation.

Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds, or any other subject relating to your reservation, you must contact the reception directly: recepcion.playalaarena@landmarhotels.com or recepcion.costalosgigantes@landmarhotels.com. Whenever possible, our reception team will do its best to make your stay with us as pleasant as possible, but we cannot guarantee the requests. * Some requests may incur additional expenses; you will always be informed at the time of making the request.

We regret to inform you that our hotel does not have a picnic service for health reasons.

At Landmar Hotels we ensure that the little ones enjoy the holidays they deserve with our children's entertainment programs. Our animation team prepares activities throughout the day, adapted to different ages, in the company of our mascot "LANDI" our friendly turtle that is present in the hotel: includes Mini Club with activities adapted to little ones (games, crafts, sports, workshops) and Mini Disco. You can check our daily animation program at the hotel or at www.landmarhotels.com. Landi Club opening hours: 11:00 to 16:45 and 21:00 to 21:45

At Landmar Hotels we ensure that the little ones enjoy the holidays they deserve with our children's entertainment programs. Our animation team prepares activities throughout the day, adapted to different ages: includes Mini Club with activities adapted to little ones (games, crafts, sports, workshops) and Mini Disco. You can check our daily animation program at the hotel.

At Landmar Costa Los Gigantes we have a large spa for our clients to relax completely. In order to adjust to the needs and tastes of all our clients, family hours allow the little ones to enjoy the facilities as well. Opening hours: every day from 10:00 to 17:30, family hours (6 to 17 years): every day from 12:00 to 14:00.

The maximum occupancy per suite room at the Hotel Landmar Costa Los Gigantes is 4 people. They can be 4 adults, 3 adults + 1 child from 2 to 12 years old or 2 adults + 2 children from 2 to 12 years old. In either case, a cot can be added for a baby from 0 to 2 years old.

The maximum occupancy per Deluxe room or Suite at the Hotel Landmar Playa La Arena is 4 people. They can be 2 adults + 2 children from 2 to 12 years old, or 3 adults + 1 child from 2 to 12 years old. In either case, a cot can be added for a baby from 0 to 2 years old.

Children under 2 years old are considered babies and do not pay as guests. From 2 years up to 12, they are considered children and pay as such. From 13 years old they count as an adult and pay the full price. Always remember to inform the age of the children when making your reservation. In no case may minors (up to 18 years old) stay without the guardianship of an adult.

For reservations of minimum 20 persons or 10 rooms, our group department offers a fully personalized service.